Refund Policy

1. Refund eligibility

Except where applicable law or a written offer requires otherwise, payments are non-refundable after the relevant billing period has begun or credits or paid features have been provided or used. This applies to monthly and annual subscriptions and any one-time credit purchases offered at checkout.

Unused credits, a change of mind, or dissatisfaction with a successfully generated result do not by themselves entitle you to a cash refund. AI outputs can vary, so review the service and plan details before purchasing.

If you believe a charge is duplicated, incorrect or unauthorized, or a paid service was not provided, contact us so we can investigate. We review requests based on the payment, delivery and usage records, the circumstances you describe, and any rights you have under applicable law.

2. Credits for failed generations

If an image or 3D generation fails because of the service before a usable result is made available, we normally restore the credits charged for that failed result. When a prompt creates multiple image jobs, each job is handled separately; a failed job does not reverse the charges for successful results.

A credit restoration lets you use the service again. It is not a cash refund. Credits are not automatically restored simply because a valid result differs from your expectations. Free daily allowances and promotional credits have no cash value.

If a failed job still appears to have used your credits, send us the job ID, approximate generation time and your account email through our Contact Us page.

3. How to request a review

Email support@gfxforge.io or use our contact form. Please include:

• The email address associated with your GFX Forge account or purchase.
• The charge date, amount and order number or receipt reference.
• A short description of the billing issue or reason for your request.

Please contact us promptly after noticing an issue. If you cannot find a receipt or access your account email, we can help locate and verify the payment. Do not send passwords or full payment card details.

Submitting a request does not automatically approve a refund. We will let you know the outcome or ask for information needed to review it. Any time limits and remedies provided by applicable law remain in effect.

4. Approved refunds and arrival times

If a refund is approved, we will confirm the amount and the payment it relates to. The amount depends on the circumstances and applicable rights; this policy does not promise a full or prorated refund of every purchase or unused balance.

Refunds are processed through the payment provider on your receipt to the original payment method. Once issued, card refunds typically take 5-10 business days to appear, depending on the bank and payment method. This is the bank processing time, separate from the time needed to review your request.

If an issued refund has not appeared after 10 business days, contact us with the confirmation details. If the original payment method is closed or unavailable, tell us so we can help trace the refund with the payment provider.

5. Credits and access after a refund

When a payment is refunded, related credits may be reversed and the associated unused credits or plan benefits may be removed. This can affect access to paid features, including 3D generation. We will explain the account changes that apply to an approved refund.

Credits are service units and cannot be exchanged for money unless applicable law requires otherwise. A refund does not convert a free, promotional or unused credit balance into cash.

6. Cancellation and future renewals

You can manage your subscription through billing settings and the billing portal. Cancel before the next renewal to stop future subscription charges. You can also contact support if you cannot access the portal.

Cancellation alone does not refund a past charge. Unless otherwise stated at checkout or required by law, paid access continues until the end of the current paid period. An annual plan is billed for the year even if its credits are released in monthly installments; canceling renewal does not automatically refund the remaining months.

A refund request does not itself cancel your subscription. If you want both a payment review and cancellation of future renewals, say so in your message or cancel renewal separately through billing settings.

7. Your consumer rights

Nothing in this policy limits a refund, withdrawal right, warranty or other consumer protection that cannot lawfully be excluded or waived.

Consumers in the EEA or United Kingdom may have a statutory right to withdraw from an online service contract within 14 days. If you request that the service begin during that period, applicable law may allow a proportionate charge for the service already provided. For digital content, a withdrawal right ends early only where the legal requirements for your prior express consent and acknowledgment have been met.

Mandatory remedies for a faulty or misdescribed digital service apply independently of our commercial refund policy. Contact us to exercise an applicable right or report a problem.